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Q. Where are you located?
A. Our address is 737 Lower Main St., Wailuku, HI 96793. We are located
right across from the 76 station and the Wailuku Industrial Park. For
driving directions, click here
.
Q. What are your store hours?
A. Our store hours are Monday – Friday, 10am to 6pm. We are closed on major holidays.
Q. Do you sell Computer Hardware and Accessories?
A. Yes. We carry a large selection of new computer hardware for both PC
and Mac computers. Our website displays our product selection in real
time, so any item not showing out of stock is available in our store.
PROTEK is also an authorized HP, Lenovo, IBM, Netgear, D-link, Toshiba,
and T-Mobile retailer. We carry a wide array of parts for all computer brands, including Apple, and have computers on hand for immediate purchase.
Q. Do you carry accessories for Apple products?
A. Yes. We have a vast selection of Apple accessories, including power adapters, Apple Pro keyboards, display and video adapters, wireless mice, software, and much more.
Q. How can I contact you for pricing, hardware recommendation, or repair service questions?
A. If you are looking to reach us during non-business hours, please fill out our Customer Service Form and we will get back to you within 24 hours. You may also call us during business hours at 1-808-244-6699.
Q: Is PROTEK an Apple Authorized Dealer?
A: PROTEK is in the process of becoming an Apple Dealer. We are currently an Apple Authorized Service Provider. Apple will, at this time, only allow one dealer in Maui. If you would like PROTEK to become an Apple Dealer in the future, send us an email with your feedback and/or past experiences with the current Maui Dealer, or feel free and send feedback directly to Apple at goapple@apple.com. We hope to become your Apple Dealer in the near future.
Q: My child is going to college. What types of technology will he need, and do you carry it?
A: Colleges today require a variety of technology and tools in order to stay up to date on campus. We have notebook computers as well PC's and custom built computers for students to do there homework. We also have Cell phone accessories to help you keep in touch while they are away. Contact our Sales staff for additional questions about the best way to provide the computer and mobile hardware and accessories your college student needs.
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Q. What type of networking products do you carry?
A. PROTEK carries a full array of switches, routers, and hubs for both wired and wireless networking solutions. We carry the top brands, including D-Link, Netgear, Cisco, and Linksys, and can help you choose the best wired or wireless LAN PCI cards, hardware, and accessories for your business or home. Additional accessories include CAT 5 and CAT 6 cable, the newest in 802.11x wireless cards, 24 port switches managed switches, access points, and Dual Wan routers.
Q. Do you carry any additional memory for my computer?
A. Yes. PROTEK does carry RAM upgrades for several types of desktop computers as well as many of the newer laptops. We carry RAM from Crucial,
 Super Talent, Corsair, Ballistix, and Samsung, available for your DDR, DDR-2, and Notebook memory needs. If we do not have your specific type of notebook RAM in stock, we also do special orders for Notebook memory. Please visit our store or contact us to discuss your memory needs. Make sure you know exactly what type of computer you have in order for us to best serve you as DDR, DDR-2, and Notebook memory all has different specifications. To find out how much memory your computer currently has and what it can benefit from, use the Crucial system scanner tool available here.
Q. Do you sell memory cards for my cell phone or digital camera?
A. Yes. We stock several types of memory cards, including Micro SD cards, Mini SD, and Compact Flash, as well as SD for cell phones and other portable multimedia devices.
Q. Do you carry any Seagate Hard Drives?
Unfortunately, we no longer carry Seagate Hard Drives due to our customers reporting high failure rates. We here at PROTEK pride ourselves on offering you the best quality merchandise, and we have decided to replace all Seagate Products with Western Digital, which has shown itself to be the top of the line in storage media at this time.
Q. What types of accessories do you carry?
A. For the electronics enthusiast on the go, we offer accessories for your mobile devices. For your laptop, we have Laptop Bags, Sleeves, Bluetooth Mice, Logitech Wireless Keyboards, External Hard Drives or DVD Burners, and flash drives. iPod owners can find many mobile iPod accessories, including travel kits, acrylic cases, silicone sleeves, armbands, and charge/sync cables. We also have phone chargers, car chargers, and USB chargers for all of your electronic portable media needs.
Do you sell video games?
A. No. At this time we do not carry video game software. We do sell custom gaming computers and equipment, and we have a large supply of hardware including gaming mice, keyboards, headsets and large DVI LCD screens to help you enjoy your gaming experience.
Do you convert Video Cassettes, Photo Negatives or Slides to CD or DVD?
A. Yes. We offer a drop-off and pick-up service at PROTEK in partnership with Mid Pacific Media for video cassette, photo negative, and slide conversion to CD and DVD media.
Where can I find information about useful software applications?
A. If you are looking for software application information, feel free to view our reviews and news page, or visit our forum for many helpful tips and reviews.
How often is your web site protekhawaii.com updated?
A. Protekhawaii.com is updated in realtime, meaning that items are added to the web as soon as they are entered into our data base. The items are also taken out of stock as soon as the last one is sold. The system may not show item(s) on hold though, so it's a good idea to call or email ahead of time to make sure the product(s) you want are in deed available for sale.
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