HP - Offers a systematic approach to quality

The HP Notebook Quality System involves a continuous program of efficient process improvement. From the earliest design stage through product testing and launch, service and support, and eventual end-of-life, we remain alert for new opportunities to improve our products, our services, and our relationships with our customers.
The HP Notebook Quality System offers our customers many benefits:

	•	Stringent component quality standards drive suppliers to improve their quality and processes over time.
	•	Comprehensive product design and development process has quality control built in.
	•	Exhaustive lifecycle testing validates product quality and ensures interoperability.
	•	Routine and random audits are performed throughout development and manufacturing to ensure that our rigid quality standards are maintained.
	•	Early warning and detection systems contain and resolve potential issues, often before they affect you.
	•	Field capture programs gather information on any issues in the field, allowing corrective action to be taken in a closed-loop process.
	•	World-class, award-winning service teams and service partners deliver prompt, professional support with minimal impact on your business and users.
	•	Fundamental, quality-driven processes ensure rapid escalation and resolution.
	•	HP SigmaPlus drives best-in-class business practices and process excellence.
	•	Business Excellence Assessments deliver continuous improvements to all aspects of the HP Notebook Quality System.

Leaders in quality

Don't simply take our word for it. According to many third parties and independent research firms, HP is an industry leader in quality.

	•	According to Technology Business Research Inc. (TBR), "The one area responsible for HP's advance to the No. 1 ranking position in the third and forth quarters of 2006 are its hardware reliability rating."
	•	HP was recently recognized by Warranty Week as being the only tier-1 technology vendor to decrease the percentage of warranty spends relative to product sales in 2006. (Warranty Week is based in the United States.)
	•	CIO Insight's 2006 Vendor Value study, "The List: The Top 40 Vendors by Ranking," ranks HP ahead of Apple, Dell, and IBM.

Save money using these energy saving tips and help protect the environment

Whether you’re at home or in the office, it’s easy to save energy, cut costs and reduce the impact your computer products have on the environment. Learn how following just a few simple steps can help make a real difference.

Make smart purchasing decisions

• Buy energy efficient computer products. They can help you save energy and money. An ENERGY STAR^® qualified computer, for example, uses 75 percent less electricity than computers without enabled power management features.
• Consider using flat panel liquid crystal display (LCD) monitors versus conventional CRT monitors. LCD monitors provides up to 70% power savings and provides up to twice the lifespan of CRT monitors. LCD monitors also run cooler, which helps save on air conditioning costs.
• Select the right-sized monitor to meet your needs. The bigger the monitor, the more energy it uses. Choose multifunction devices (MFDs) – like HP All-in-Ones – that do the work that used to require several machines. In addition to saving space and materials, these All-in-Ones save energy compared to several products working in parallel.
• Select printers or multifunction products that offer two-sided printing to reduce paper and energy usage.
• Networking printers and copiers will decrease their idle time and provide for more cost-effective use of the equipment.

Conserve resources during use

• Enable the energy saving settings on PCs and peripherals – a feature that is enabled on all HP products running Microsoft Windows. You can find these settings in the Power Options menu in your PC’s Control Panel. A computer in idle mode uses 20 to 50 times the power of a computer in standby mode.
• To increase savings, reduce the time delay before your equipment reverts to a power saving mode. This can also be set in the Power Options menu in your PC’s Control Panel.
• Disable your screen savers to reduce energy use. Studies show that a monitor in screen saving mode uses significantly more energy than one in standby mode.
• Adjust your computer’s data backup schedule to run during the workday so you don’t have to leave your computer on at night.
• ENERGY STAR^® recommends that you power down all electronics – computer, monitor, printer and other peripherals – when not in use. This includes unplugging power strips at the end of the day, because they consume energy even when the equipment is shut off. Be sure to power down all equipment connected to the power strip first.
• Set printers to sleep mode. The printer will quickly return to “activity” status when new print jobs are submitted. Since 1993, increases in HP LaserJet “instant on fusing” energy efficiency have avoided a total of 3.5 million tons of CO2 emissions. This is equivalent to a year’s emissions for approximately 680,000 cars.

Complete the conservation cycle

• When upgrading to more energy efficient products, check out HP’s trade-in, donate and recycling options for your used computer or printing hardware, batteries and HP printing supplies through programs like HP’s product recycling program.
• Learn more about the steps you can take to improve your energy efficiency and stem environmental climate changes by viewing HP’s Take Action video.